Tag Archives: focus group

Forbes Consulting officially launches MindSight®

 

Forbes Consulting is proud to announce the availability of MindSight®, an innovative research technology that identifies and explains the specific subconscious emotions motivating consumers and professionals to buy. MindSight® can be used in small, qualitative studies as well as large-scale, quantitative studies with thousands of globally dispersed respondents. It delivers real-time results, cost-effectively, and can be deployed on mobile devices.

Time Out of Mind: Using Breathing Space to Maximize Inspiration

By Ric Dube, Ph.D.

It’s true that top-of-mind ideas can be important ideas. Focus group interviews and team ideation sessions are extremely useful tools that capitalize on teamwork and quick thinking to generate lists of ideas. These approaches use high energy and cooperation to cast a wide net to catch as many different ideas as possible.

Focus groups and ideations are very effective toward generating a breadth of ideas, however, these approaches are less effective in producing the depth needed for breakthrough insights. Despite the virtues of cooperation, there are often richer rewards in rumination, i.e., letting the mind wander and daydream, which permits the brain to create new connections and associations. According to legend, the Greek scholar Archimedes was obsessed with the problem of how to calculate volume until one day he stepped into his bath and saw the water rise. As the story goes, he cried “Eureka! I’ve got it!” as he ran naked through the streets of Sicily.


Cognitive neuroscientists studying the brain with fMRI have recently recorded electrical activity in the right hemisphere that signals impending “Eureka moments.” These scientists have discovered that certain conditions promote these kinds of insights: positive mood, absence of stress, and quiet, unfocused time spent alone, much like Archimedes’ bath.

Implications of Focus Group Candor Principles

Here are the implications to the three principals discussed in yesterday’s post concerning Focus Group Candor.



Ownership:

Let the respondents lead whenever possible. Stay away from driving the topic with the guideline and avoid “Now I want to talk about…” whenever possible. Internalize your client’s learning agenda and use respondents’ comments as natural transitions: “You mentioned ________, let’s talk more about that.”

Timing:

Strike while the opinion is fresh, before the respondent has a chance to review and edit a point of view. Look for a respondent’s nonverbal cues of readiness to contribute, and call on them as quickly as possible.

Engagement:

Drive the pace and you drive involvement. Consider that a group with ten respondents means a chance to talk only every two minutes if each person talks 10 seconds at a turn. Rapid sequences of short answers from many people means everyone is engaged. Long narrative responses create down time for others in the group, resulting in more “polished”, less candid input.

Creating Focus Group Candor

“Are They Telling Me The Truth?”




Written by David Forbes, Ph.D. & Gar Roper, Ph.D.

Perhaps the very biggest concern when trying to learn about the marketplace through focus group research is the issue of truth. Asking consumers to tell us about their thoughts, feelings and actions in the day to day real world is always an invitation to have the consumer tell us stories — stories about how they wished things were, or stories that present themselves in the most favorable, socially desirable light. This challenge to focus group learning is indeed a significant one, requiring the focus group moderator to have an explicit strategic framework for eliciting candor from focus group respondents.
The challenge of focus group candor is met with a scientific psychological approach that is based upon understanding how people think and talk while presenting opinions. Three principles are key to this approach: Ownership, Timing, Engagement